Who We Are
Same As You is the trading name of SAY (SAME AS YOU) SUPPORT SERVICES LIMITED, company number 08735718, registered at 4 Market Street, Crediton, Devon, United Kingdom, EX17 2AJ. For data protection purposes, the company is the controller for personal information collected through this website and for enquiries made directly to us.
You can contact us about privacy at hello@sameasyou.co.uk or by calling +44 7870 592675.
Information We Collect
We may collect your name, email address, phone number, message details, referral information, communication preferences and any other information you choose to send to us.
If you apply for a role, we may collect your CV, employment history, qualifications, right-to-work information, references, interview notes and other recruitment details.
Where you contact us about care or support, you may choose to provide health, disability, support needs or family information. This can include special category data under UK data protection law.
How We Use Information
- Respond to enquiries and service requests.
- Discuss care, support, referrals and assessments.
- Manage recruitment, applications, interviews and onboarding.
- Keep appropriate records for safeguarding, quality, governance and legal obligations.
- Maintain website security and the admin area used to update vacancies.
Lawful Bases
Depending on the situation, we may rely on consent, legitimate interests, contract, legal obligation, vital interests or tasks connected with health and social care. For special category information, we only use it where a UK GDPR condition applies, such as health or social care, employment obligations, explicit consent or safeguarding where relevant.
Who We Share Information With
We only share personal information where necessary and appropriate. This may include local authorities, NHS or care professionals, families or advocates with appropriate authority, referees, DBS or screening bodies, regulators, professional advisers, IT/email providers and organisations that help us operate safely and lawfully.
How Long We Keep Information
We keep information only for as long as needed for the purpose it was collected and to meet legal, care, employment, safeguarding and insurance requirements. Recruitment information for unsuccessful applicants is normally kept only for a limited period unless you ask us to keep it for future opportunities.
Your Rights
You can ask to access, correct, erase, restrict or receive a copy of your personal information. You can also object to certain uses of your information or withdraw consent where consent is the lawful basis. Some rights may be limited where we must keep information for legal, safeguarding or care-record reasons.
Security
We use practical organisational and technical measures to protect personal information. No website or email system is completely risk-free, so please avoid sending highly sensitive information through the contact form unless it is necessary.
Complaints
Please contact us first if you have a privacy concern. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.
Changes to This Policy
We may update this policy when our services, website or legal obligations change. The date at the top shows when it was last updated.